We also get letters and emails like these:
"Dear Karen and Laurie - I want to thank you both for all the support you have given to me at times when I have computer problems whether it be pended claims or printer problems or just computer problems. You both are always so positive and more than willing to answer questions that I may have. Thank you again and please have a coffee and doughnut on me! You ladies are a great asset to ABEL." Debbie Jackson, Riverside Dental Centre in Red Deer, Alberta.
"Just wanted to let you know what a wonderful help Qamar has been during our implementation process. I have had him on the line a few times when I’ve been in a pinch, and I am always amazed by his knowledge, calm demeanour and general helpfulness.
I know once I have him on the line that my problem is going to be taken care of as efficiently as is possible. His computer knowledge is quite amazing to me, and yet he has never made me feel as though I was inadequate as he has tried to decipher the problem in my less-than-knowledgeable lingo.
He’s a wonderful part of your ABEL team! Just thought you’d appreciate knowing what an asset he is to your company." Cheryl Teeple, Office Administrator at West Edge Medical Clinic, London, Ontario
"I recently had the pleasure of upgrading Dr. Leta's ( Niagara Falls, NY ) 2 workstations, 1 server dental office. I say pleasure because ABELDent is the easiest software package I have ever worked with. Normally upgrading hardware and restoring files in a dentists, doctors, or accountants office is to say at least a nightmare.
Your support team told me what I would need to do before and during the upgrade, they were right on the money. Even after I installed the wrong version on one of the workstations, they had us up and working in minutes. I can't thank ABEL enough for a very pleasurable experience." Peter J. DeGlopper, Island PC, Grand Island, New York
"We would strongly recommend your software and support team to anyone looking to convert computer systems or merge data from another practice into theirs. Thank you again for making this transition time run as smoothly as possible and for all your patience and support." Dr. M. Y. Oweis and Staff in Calgary, Alberta
"I greatly appreciate your personal attention to our computer crisis. How much has this NF to NL cost the country, I wonder? Thank you so much for guiding us through the options. It has saved us hours of work and frustration. Here's wishing you sunny days and great looking weather." Kathryn from Exploits Valley Dental Office in Grand Falls - Windsor, Newfoundland
"This is a note to thank you for your attention given to my office staff recently. I know you received several desperate calls which you handled professionally. My computer is now in perfect working condition. Thanks again." Dr. Janette Milne FRCP (C) CRCP (C) in North York, Ontario