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ABELDent Blog

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Communication Tips for Different Patient Types

Do you remember the Seinfeld episode where Elaine Benes notices a negative comment on her medical chart and then proceeds to go to incredible lengths to have the comments removed? She becomes increasingly disruptive and each new doctor adds another line in the chart about how ‘difficult’ she is which of course incites more disruptive -

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Satisfied Patients Make Everybody Happy

A few common denominators propel the success of every business: Developing and sticking to a meaningful Unique Value Proposition; Having the right people focus on the right things at the right time; Delivering a customer experience, product or service that is consistent, sustainable and of the highest possible quality. These are just three basic principles -

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Build Case Acceptance from within your dental practice data. What’s sitting in your database?

I met a friend for dinner over the holidays. One of those people who go back forever and with whom, within five minutes, you’re able to pick up exactly where you left off. By the time our entrées arrived, she had grimaced in pain three times. It turned out she had an impacted wisdom tooth. -

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The Power of Word-of-Mouth among Patients: Case in Point

We received an unusual request the other day. A man called our office to ask if we wouldn't mind contacting his dentist for him. His problem: Although he was already receiving appointment reminders via email, he wanted to be able to book his appointments online too. "My wife just goes online to arrange hers," he explained, "and she loves it. It's so convenient!"

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Patient Retention: What’s it worth to you?

In any industry, repeat business is a fundamental game-changer. Loyalty has a price tag. In a dental practice it looks something like this: I have a toothache and come in to your office for a first appointment. Let's say it cost $200 to treat. You fix my immediate problem – thank you very much – and I'm on my way. I'm in a hurry so I'll call you to book my next visit... if I think about it.

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Choosing the Right Dental Software

When it comes to dental software, there are many options on the market today. And so many features and functions to consider! The solution you ultimately select can have a dramatic impact on the success of your business ”“ not just today but for the life of your practice. Here’s some food for thought: Choosing -

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Are You Delivering Vital Information to your Patients… or Playing Whac-a-Mole?

I’ve been struggling with a marketing communication question: At what point does keeping customers informed become intrusive ”“ even annoying? How much is enough? When can we be 100% confident that ABELDent users are reaping the maximum benefit from our dental practice management software? We discuss this regularly with our marketing colleagues and really strive -

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Believe it: Dental Patients Welcome Text Messages

We’ve had great feedback from our many customers who now champion the ABELDent portal as a way to communicate with their patients. Everything from upping their “cool” status to definitive positive impact on their bottom line. Yet some are still not 100% sold on whether their own patients would embrace the change and adopt the -

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Adopting a Patient Portal for your Dental Practice: A Smart Business Decision

Have you considered providing your patients with secure electronic access to their personal health information and with a means to communicate with your practice 24/7? Here are some of the main advantages: Adopting a Patient Portal for your Dental Practice: A Smart Business Decision

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