"Our Walk-in Clinic began using ABELMed in June of 2014. We have a total of 28 family doctors at our clinic, each with varying degrees of computer skills. To aid in our transition from paper to computers, ABEL created an electronic template that replicated our paper patient chart – this made the changeover very easy. All the patient information, previous encounters, lab work, and x-rays are easily accessible which is necessary to maintain an efficient patient flow in our busy clinic.
ABELMed was a good choice for us. It is easy to navigate and use and it adapts to our individual workflows. Accessing records and reports is faster/easier and misplaced files are a thing of the past. In addition, moving to electronic records eliminated the cost and effort associated with off-site document storage.
ABEL’s Software Support Analysts serve with the belief that there are no dumb questions. From day one, their team has been professional yet personable and we are a happy customer."
The team at Burlington Walk-in Clinic
"Just wanted to let you know how happy both Dr. Samji and myself have been with ABELMed. Your products, as well as prompt and exceptional service, are greatly appreciated. Your tech support has been tremendous. Thank you for making my work so much easier."
Gulnar Samji, Office Manager
"I have been using the ABELMed EMR for a decade now and as a specialist I find that it meets all my practice needs from scheduling to encounter notes to diagnostic test management to billing. I save a lot of time by using ABELMed to streamline my practice documentation. The recently re-designed Dashboard provides me a summary of daily tasks and helps me efficiently manage and review test results. The support team at ABELMed is phenomenal! Nancy from tech support was patient and was instrumental in helping me with my data management and transition to my solo practice. Francine from IT implementation and training has opened my eyes to multiple new features and has been extremely helpful to me and my staff with any questions that we may have. I would definitely recommend ABELMed to anyone looking for a complete medical EMR system that continues to evolve and is supported with expert staff."
Yvonne Chan, MD FRCSC MSc HBSc
Division Head, Otolaryngology – Head & Neck Surgery, Trillium Health Partners
Continuing Education & Professional Development Director,
Department of Otolaryngology - Head & Neck Surgery
Assistant Professor, University of Toronto
"Called for support and spoke to Matt – he was wonderful! He remained calm while finding a solution and truly went above and beyond."
Evelyn Brett, Chartered Registered Physiotherapist, Bloor West Therapy
"The workflow in terms of how much time it will save for both our clinicians and clerical staff is remarkable. ABELMed's Patient Manager functionality is extremely user-friendly allowing for quick and easy reconciliation of no-shows. This new workflow is a huge leap for our team and being able to integrate the patient tracker element within a single database has been life altering for the clinic."
Michelle Foulkes, Clinic Manager at the Bariatric Centre of Excellence, Ottawa Hospital, Civic Campus
"ABELMed’s EMR features for clinical documentation and labs save our practice time and effort. We are happy with ABELMed’s software and their customer support." digestivehealth.ca
Richie Tika at Digestive Health Clinic
"I am happy with your company and with ABELMed and the integration with Dragon Medical. I will definitely recommend ABELMed as the best EMR in Market."
"I’ve worked for Drs. Michael, Hugh and Brian Sullivan for over 25 years and have been in charge of all medical, computers and office staff. I’ve personally worked with the ABELMed team over these years and always find them to be highly successful, personable and professional at meeting all of our business requirements.
I highly recommend ABELMed to any medical clinic as they have shown us good service and great success in our cardiology clinic."
Elizabeth Podstawka, Office Manager at Sullivan Cardiology
"We just upgraded to ABELMed version 11 and wanted to let you know that the upgrades are excellent - such as being able to print, rotate files from the fax queue. In addition to being able to reorganize the CPP, and fax multiple documents. These changes will definitely make our office run more efficiently and save me lots of time.
Eddie is helping us this morning on minor issues and has been great. Anyways, kudos to you guys, and we are very happy with your product and service."
Dr. Darren Kagal
"Thank you Eddie for your help this weekend and setting things up to get our new computer in place. I appreciate your availability and professional support. Jim and Reza have also provided us with great assistance in the past. Your service is always there when needed – ABEL is a great company."
Kate Sheehan at the office of Dr. C. B. Sheehan
"We have recently been in contact with an ABELMed representative by the name of Eddie who has been aiding us with a number of issues. Eddie’s guidance and dependability to resolve the issues at hand has been phenomenal and has made resolving such issues tremendously less stressful and time consuming. We greatly appreciate the assistance and wanted to take this opportunity to express our gratitude and offer our praise regarding this employee's efforts to go over and above to meet our needs."
Danielle at Scott Physiotherapy Clinic
"“I have been using ABELMed software since I started my office 22 years ago. I am most happy with the functionality of the software especially with the EMR, billing and scheduling. The creation of my own custom built patient encounter templates really aided chronic disease management and comprehensive care. My office is much more efficient with the ABELMed EMR and I can actually save time, using the quickly accessible, well-structured features. I can access patient information easily and quickly as well.
ABEL has definitely been a trusted leader in all technological and government initiated changes in the EMR and billing over the last 22 years of my career. ABELMed has always been up to date and helps my office keep up to date. ABEL’s technical support is also very fast and easy to access should the need ever arise. I highly recommend ABEL’s software and services to my colleagues."
Arif Chaudhri, M.D.
"We had been backing up our servers locally to external drives and had an online backup service that wasn't very reliable when needed. We switched to ABELMed Inc.'s online backup service (at the perfect time). Just 2 days after switching over, one of our servers was compromised by ransomware (malware) that encrypted and securely deleted all our vital data. When we checked the local backup drive, it too had been erased and encrypted. The ransomware demanded $3000 to restore the data.
We contacted Johnathan at ABEL for assistance and, once we were able to get the server running, he logged in and restored our ABELMed data and configured the software. Within less than 24 hours, we were back up and running. Had it not been for ABEL's amazing support and their reliable backup service, we would have lost over 3 months worth of data.
Thanks ABEL for saving us from a potential disaster!"
Sandeep Menon, IT Technician
"OLIS has become a great asset to the everyday operations within my clinic. It is a powerful system that makes the retrieval of patient labs a streamlined one-click process. ABEL has been great with the implementation of OLIS and it is beautifully integrated with our ABELMed EMR."
S. N. ALI, MD, FRCPC
“We did a lot of research before choosing ABELMed as our EMR. We are very happy with our decision because the system is user-friendly, effective and straight forward. ABELMed is easy to use and intuitive that all our training was done right over the telephone – no on-site training was needed. From day one, everyone at ABEL was supportive, friendly and responsive to our specific clinical and administrative needs. ABELMed is great! We have no hesitation in recommending ABELMed to other practitioners.”
Jay Krishnan, Office Manager at Dr. Krishnan’s Internal Medicine/Cardiology Clinic
"We have been dealing with your company for some time now and I would like to inform you on your wonderful staff. They are always courteous, helpful, and very prompt in returning any calls. One of your employees that stands out is Nancy, it is always a pleasure to deal with her. Thank you."
Michelle at Dr. Zeman's Office
"My Urology practice is one of the only two that serve patients in Brockville and the surrounding area. Needless to say, we are extremely busy and cannot afford “downtime” when it comes to our electronic medical records. Nearly a year ago, we decided to switch to ABELMed and I am pleased to say that our setup and installation went very well.
We were up and running within a day. This speedy implementation was partly due to the data conversion that ABELMed Inc. provided. It saved us from spending hours of time to manually re-enter key information such as our patient demographic data, patient notes, last consultation dates and referring physicians list.
The ABELMed training that we received also helped us to put the system to work for us right away. Our training was tailored to suit our specific practice management and clinical needs. My staff and I find the program fast and easy to use. We have two computers in my office at Brockville General Hospital and, to help increase efficiency, I also have access to a terminal that enables me to quickly access my patient records in the office while in surgery.
I highly recommend the ABELMed program to physicians that are looking for a fully integrated clinical and practice management system that can meet the demands of busy practice. The software, support and services provided to us by ABELMed Inc. continue to exceed our expectations for quality and ongoing customer care."
Mark Bradley Noss M.D., F.R.C.S.C.
This letter is primarily to thank you and all the staff at ABEL for the wonderful service and support that we have received over the years from you. We have used your ABEL Medical program since 1980 and have always been very pleased with it. It is easy to use, very user friendly and the whole process of billing and reconciliation, patient information and report generation has been one of ease and proficiency. It is truly a pleasure to do our office work on ABELMed.
ABEL not only has an excellent product but it also provides phenomenal support service. Whenever we have had problems, access to the support technicians has been easy. Their quick response time as well as the efficient and professional manner in which my concerns were handled is what keeps us using their product. Recently, we separated our practice from a group of doctors and required that our own patient information and files be transferred from the group computer to our new individual one. The whole process went exceedingly smooth and much to our surprise, the cost of this was minimal.
I wish to thank ABEL for 24 years of exceptional service. I have no hesitation in recommending ABEL for any medical office. I look forward to many more years of co-operation and service from them."
Dr. Terence Da Silva
"It is a pleasure for me to provide a testimonial letter in support of ABEL. I have been a customer since November 1987. At that time, switching over to computer based billing was very new and ABEL’s staff were very helpful in sorting through the hardware and many software issues of the day. Over the years the technology improvements have been remarkable and the advent of the graphical user interface and electronic charting has revolutionized many medical practices, including mine. Online billing with electronic data submission has become routine and with ABEL, there are regular software updates and the latest technology in e-charting and billing is only a mouse-click away. ABEL is closely involved with the ministry of Health in new programs and is an integral part of the Point of Service Verification project, which we also participate in.
It is a pleasure to recommend ABEL as the best software solution in medical office software today."
Kenneth R. Melvin MD, University Health Network, Toronto
"I would just like to take this time to thank you for all your help. This is my first experience with the ABEL software. I am in the medical field and I have been using the medical software program. I would not have been able to get through some days if it were not for your technical support people. All have been great and wonderful and helpful."
Karen at Quinte Physiotherapy Clinic