ABELDent Blog - ABELSoft Inc.

ABELDent Blog

4 Ways to Increase Patient Satisfaction and Grow Your Dental Practice

4 Ways to Increase Patient Satisfaction and Grow Your Dental Practice

Are your patients happy? In our line of work, this question can’t be asked often enough. Patients are at the very heart of healthcare service provision, and if the patients are unhappy, we clearly aren’t doing our job. Oddly, while dental practice owners and administrators frequently ask me how they can expand their services and -

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Financial Tracking, Ledgers and Reports: Getting What You Need from Dental Practice Management Software

Financial Tracking, Ledgers and Reports: Getting What You Need from Dental Practice Management Software

It’s easy to get caught up looking at the “bells and whistles” when deciding on what dental practice management software to choose for your practice. However, in my experience, the importance of the software’s ability to track, display and report on financial entries is often not recognized until well after the software has been implemented. -

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Top 5 Ways to Improve the Culture of Your Practice

Top 5 Ways to Improve the Culture of Your Practice

Workplace culture: it’s one of those terms that seems vague, but actually plays an incredibly important role in the job satisfaction and work experiences of dental practice employees. Where a workplace culture is healthy and vibrant employees enjoy coming to work, are friendly with their colleagues and rally around each other in trying times to -

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The Importance of Cross-Training

The Importance of Cross-Training

A lot of different skill sets are needed to make a dental clinic run smoothly, and successful clinics are usually ones where all of these skill sets work together to provide the best possible patient experience. Administrative staff book appointments, handle patient intake and receive payments. Dental Assistants sterilize instruments, prepare treatment rooms and assist -

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Automating Patient Communication for your Dental Practice: A Smart Business Decision

Automating Patient Communication for your Dental Practice: A Smart Business Decision

In recent years, my experience has been that the dental industry has shifted to a more value-based and patient-centered care model. This transition has made improving the patient experience a major focus for many dental practices. Implementing automated communication by way of automated email, texts and patient portals is a great way to achieve this -

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Mission, Vision and Value Statements: The Foundation for Achieving Your Practice Objectives

Mission, Vision and Value Statements: The Foundation for Achieving Your Practice Objectives

Two years ago I posted the blog Are you Living the Vision, Mission and Values of your Dental Practice?. Today’s blog expands on the theme and helps you answer that question by proving examples of mission, vision and values statements that you can use for your own practice. Once established, you’ll see how they form -

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When to Keep Up with Technology

When to Keep Up with Technology

Dentists are inundated with new technologies that they are told they should implement but when is the right time and how do you decide? Technology has absolutely revolutionized the field of dentistry, and new tech developments have gone a long way toward making life easier for dentists and hygienists around the world, which of course -

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Paradigm Shifts in Dental Software Have Proven to Add Real Value: What’s Next?

Paradigm Shifts in Dental Software Have Proven to Add Real Value: What’s Next?

As a company that pioneered software for the healthcare profession – yes, we are talking the 70’s – we’ve seen a number of paradigm shifts over the decades in response to an increasingly complex and competitive environment. Let’s quickly review what’s become the standard in dental practice management and look at the next big advances -

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Things Every Dental Receptionist Needs to Know: Part 2

Things Every Dental Receptionist Needs to Know: Part 2

Customer service at your dental practice begins and ends with your receptionist. The receptionist is the first person potential patients will talk to, and is likely the last person they’ll speak with before they leave your office. A good receptionist makes patients feel completely welcomed and at home, transforming patients’ healthcare experience and getting them -

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How A Cloud Server Platform Can Help Your Dental Practice

How A Cloud Server Platform Can Help Your Dental Practice

Every day, dental clinics across Canada handle a lot of sensitive information. Between patient scheduling, clinical records, financial information, payroll, and co-ordination with other healthcare and insurance providers, dentists and dental hygienists need to know where to find the information they’re looking for at a moment’s notice.   This means how and where to store -

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Practical HR Best Practices for your Practice

Practical HR Best Practices for your Practice

I have been working recently alongside our Human Resources Consultant, updating our Associate Handbook to accommodate the seemingly ever-changing provincial employment standards. It has really reinforced for me the importance of having well defined, current policies in place. The exercise also got me wondering: How many of our dental practice management software users have a -

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Word-of-Mouth Marketing: Shouldn’t Dentists be Especially Good at This?

Word-of-Mouth Marketing: Shouldn’t Dentists be Especially Good at This?

Sales executives in every business will unanimously agree that referrals from existing customers are the of lead generation. Certainly for us, when a satisfied ABELDent user recommends our software to a colleague, we are thrilled on multiple levels. First, it is testimony to the confidence that Dentists place in our product. We are honoured that -

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Take a Closer Look at your Dental Practice Practices

Take a Closer Look at your Dental Practice Practices

“Another last-minute cancellation… why does this keep happening?” “I wonder how other dental practices promote preventive treatment.” “What are the chances that patient will call back?” A recent conversation with a Dental Office Manager revealed a few nagging complaints she regularly overhears from her staff. We were discussing common day-to-day frustrations in running a patient-reliant -

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Satisfied Patients Make Everybody Happy

Satisfied Patients Make Everybody Happy

A few common denominators propel the success of every business: Developing and sticking to a meaningful Unique Value Proposition; Having the right people focus on the right things at the right time; Delivering a customer experience, product or service that is consistent, sustainable and of the highest possible quality. These are just three basic principles -

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What will you do with your cloud-shift $avings?

What will you do with your cloud-shift $avings?

There is no question that investment in technology can be significant for any business, let alone a small- to medium-sized dental practice. When it comes to your practice management software, the return on that investment and its inherent value to your bottom line is undeniable. But the cost of hardware, maintenance, security, and IT support -

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Healthcare Data Security Statistics that May Surprise You

Healthcare Data Security Statistics that May Surprise You

Have you noticed the influx of Updated Privacy Policy notifications in your inbox? Companies in the European Union ”“ and any company anywhere with EU customers ”“ are scrambling to meet the General Data Protection Regulation (GDPR) compliance deadlines. It’s just a matter of time before stricter privacy control legislation is imposed in other parts of the -

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Getting Down to Business: Boost Your Dental Practice Financials

Getting Down to Business: Boost Your Dental Practice Financials

I have written in this space about the importance of managing the performance of your dental practice through analysis of cold, hard empirical data. Facts rule. Numbers don’t lie. At the end of the day, after you have demonstrated clinical excellence, professional achievement and patient satisfaction, the success of your business comes down to financial -

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Going Cloud: Three Common Myths Busted

Going Cloud: Three Common Myths Busted

The more I discuss cloud computing with dental practitioners, the more I recognize that there’s as much dis-information floating around as there are facts you can count on. Moving to a cloud-hosted model is a big decision. Most companies choose it for business agility and cost savings. But there are drawbacks to consider. That’s why -

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ABELSoft Inc. Celebrates 40 Years in Business

ABELSoft Inc. Celebrates 40 Years in Business

“This is a tremendous milestone for ABEL. Our sincere thank you to our employees, customers and business partners for their dedication and loyalty over the years. As we move forward, the company’s strength and its successes will continue to depend on our people, our partners and our clients’ trust,” said Angela Spinks, CEO. Read the -

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Zettabytes… and counting

Zettabytes… and counting

The concept of Big Data is not big news. We’ve all by now embraced the term to describe the sheer volume of information that accumulates through electronic record-keeping. Corporate America is investing heavily in digital transformation; many organizations are already skillfully analyzing their data and applying their findings to better understand their customers, attract new -

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Are you Living the Vision, Mission and Values of your Dental Practice?

Are you Living the Vision, Mission and Values of your Dental Practice?

Audience fragmentation is a challenge that marketers have been grappling with for some time. Consumers can no longer be pigeon-holed into a few contact channels: They are increasingly adventurous, capricious, demanding, and armed with information. Just when you think you’ve built a toehold on a social media site like Facebook, the early adopters have already -

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Build Case Acceptance from within your dental practice data. What’s sitting in your database?

Build Case Acceptance from within your dental practice data. What’s sitting in your database?

I met a friend for dinner over the holidays. One of those people who go back forever and with whom, within five minutes, you’re able to pick up exactly where you left off. By the time our entrées arrived, she had grimaced in pain three times. It turned out she had an impacted wisdom tooth. -

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It’s the most stressful time of the year… inside and outside your dental practice

It’s the most stressful time of the year… inside and outside your dental practice

Well here we are in December again – already. The time of year when every one of us is celebrating something. The diverse tapestry of our society gives us exposure to so many wonderful traditions, it’s tempting to want to experience everything. So we can all get a tad stressed with all the chores and -

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Ransomware: scarier than ever!

Ransomware: scarier than ever!

Ransomware attacks are increasing so this is a reminder to protect your practice by maintaining current data and system backup files in a secure, off-site location. This blog also shares a recent OntarioMD bulletin that discusses the cybercrime issue as it relates to healthcare providers.

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If you build it, will they call?

If you build it, will they call?

The current thinking on website design seems unanimous. From our in-house Webmaster (my go-to resource of choice) to an array of trusted Consultants with many an article read along the way: A business website should be designed for prospects. It's not all about you – even though the "About Us" tab on the majority of sites appears FIRST on navigation bar! It's about what you can do for them.

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Patient Retention: What’s it worth to you?

Patient Retention: What’s it worth to you?

In any industry, repeat business is a fundamental game-changer. Loyalty has a price tag. In a dental practice it looks something like this: I have a toothache and come in to your office for a first appointment. Let's say it cost $200 to treat. You fix my immediate problem – thank you very much – and I'm on my way. I'm in a hurry so I'll call you to book my next visit... if I think about it.

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Your Strategic Partner every day – and night – of the year

Your Strategic Partner every day – and night – of the year

A potential vendor came into our office in mid-November to make a pitch. We were quite interested and asked about a realistic deployment schedule. As dental practice management software developers, we’re all about proactivity, responsiveness and timely best results for our own customers. “Let’s see,” he started. “November’s almost over, and December’s a write-off with -

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Are You Delivering Vital Information to your Patients… or Playing Whac-a-Mole?

Are You Delivering Vital Information to your Patients… or Playing Whac-a-Mole?

I’ve been struggling with a marketing communication question: At what point does keeping customers informed become intrusive ”“ even annoying? How much is enough? When can we be 100% confident that ABELDent users are reaping the maximum benefit from our dental practice management software? We discuss this regularly with our marketing colleagues and really strive -

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Celebrate “Back to School” with Dental Practice Management Software training for your staff

Celebrate “Back to School” with Dental Practice Management Software training for your staff

For the past 10 years or so, the final weeks of August have been overtaken by preparations for my daughter’s big back-to-school event. Our shopping list may have progressed from pencil cases, lunch boxes and cute outfits to iWatches and designer backpacks – not to mention the latest in jeans that at around $230 feature -

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Ten Commandments for Effective Leadership in Dentistry

Ten Commandments for Effective Leadership in Dentistry

Following are ten points that resonate as a golden rule for leaders and aspiring leaders in all fields, including dentistry. Adapted from "Physician Leader's 10 Commandments" by James Paskert, MD, published in the May/June 2014 issue of Physician Executive Journal, the points outline sage advice that can help build more meaningful relationships in every aspect of your professional life.

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