ABELDent Blog

Take Advantage of Facebook to Market your Dental Practice. Step 1: Create a page. Step 2: Use It.

How many organizations, small and large, stop after step 1 of this simple 2-step formula? Sadly, far too many. Neglecting a Facebook page – or any other digital property – is one of the most common social media management mistakes. And it’s a big one. It is tempting to believe that if you build it, -

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An innocent-looking email can play serious tricks on your Dental Practice.

Every year about this time, our Social Committee starts revving up the excitement about our annual Halloween costume contest. Thoughts turn to the ghoulish and creepy, but to me, there’s nothing more off-putting than cybercrime. Especially when it comes to attacking dental practice data, ransomware tops the nasty list. The stress, expense and loss of -

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Word-of-Mouth Marketing: Shouldn’t Dentists be Especially Good at This?

Sales executives in every business will unanimously agree that referrals from existing customers are the of lead generation. Certainly for us, when a satisfied ABELDent user recommends our software to a colleague, we are thrilled on multiple levels. First, it is testimony to the confidence that Dentists place in our product. We are honoured that -

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Take a Closer Look at your Dental Practice Practices

“Another last-minute cancellation… why does this keep happening?” “I wonder how other dental practices promote preventive treatment.” “What are the chances that patient will call back?” A recent conversation with a Dental Office Manager revealed a few nagging complaints she regularly overhears from her staff. We were discussing common day-to-day frustrations in running a patient-reliant -

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Satisfied Patients Make Everybody Happy

A few common denominators propel the success of every business: Developing and sticking to a meaningful Unique Value Proposition; Having the right people focus on the right things at the right time; Delivering a customer experience, product or service that is consistent, sustainable and of the highest possible quality. These are just three basic principles -

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Healthcare Data Security Statistics that May Surprise You

Have you noticed the influx of Updated Privacy Policy notifications in your inbox? Companies in the European Union ”“ and any company anywhere with EU customers ”“ are scrambling to meet the General Data Protection Regulation (GDPR) compliance deadlines. It’s just a matter of time before stricter privacy control legislation is imposed in other parts of the -

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Getting Down to Business: Boost Your Dental Practice Financials

I have written in this space about the importance of managing the performance of your dental practice through analysis of cold, hard empirical data. Facts rule. Numbers don’t lie. At the end of the day, after you have demonstrated clinical excellence, professional achievement and patient satisfaction, the success of your business comes down to financial -

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Is there Room for Improvement in your Practice Productivity?

“If you want something done, ask a busy person.” Do you ever revert to this time-tested pearl of wisdom in your dental practice? Are those busy people the same ones who have taken the time to fully understand the ins and outs and full potential of your practice management software? The ones who know exactly -

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Once just a Threat to Dental Practices, Ransomware has hit Prime Time!

This is my third blog post about cybercrime – ransomware specifically – and the danger it poses to your dental practice management software and data. Last year, I reported that the security company McAfee had charted a 165% year-on-year increase in ransomware attacks. I also passed along OntarioMD’s bulletin advising extra vigilance about data security; -

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Zettabytes… and counting

The concept of Big Data is not big news. We’ve all by now embraced the term to describe the sheer volume of information that accumulates through electronic record-keeping. Corporate America is investing heavily in digital transformation; many organizations are already skillfully analyzing their data and applying their findings to better understand their customers, attract new -

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3 keys to cyber security: protect, detect and respond

Podcast – Technology experts Bill Dungey, IT Manager at Complete Technology Solutions (CTSIT) and Anthony Horvath, VP of Client Services and Operations at ABELSoft Inc. share real life examples about dealing with cybercrime and the loss of access to valuable data. Listen to this podcast to hear about current trends in cybercrime and discover what -

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Could your dental practice benefit from a digital makeover?

As Canadian pioneers of practice management software with 40+ years of experience, we are very gratified to see how technology has evolved to support every aspect of the dental practice. Today, the office that is operating without digital support is the rare exception. On the surface, this is a great achievement. Yet when I dig -

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Pharming and Phishing and Smishing… what next? (re-post)

It seems a week does not go by without news of another hacking incident or privacy breach. Cybercrime is here to stay. I thought it would be helpful to re-post this article from last year to reinforce the importance of cyber vigilance in the practice management arena. Pharming and Phishing and Smishing… what next? Three -

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Are you Living the Vision, Mission and Values of your Dental Practice?

Audience fragmentation is a challenge that marketers have been grappling with for some time. Consumers can no longer be pigeon-holed into a few contact channels: They are increasingly adventurous, capricious, demanding, and armed with information. Just when you think you’ve built a toehold on a social media site like Facebook, the early adopters have already -

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Fine-tuning Leadership of a Dental Practice: Apparently, there’s a Q for that

My parents routinely told me to “mind my Ps and Qs” and I always tried to, even though I wasn’t entirely sure what that meant.* Turns out, the “Qs” are an especially important part of coping with the world. The first one we encounter is IQ. Intelligence Quotient is an international standard that has been -

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Build Case Acceptance from within your dental practice data. What’s sitting in your database?

I met a friend for dinner over the holidays. One of those people who go back forever and with whom, within five minutes, you’re able to pick up exactly where you left off. By the time our entrées arrived, she had grimaced in pain three times. It turned out she had an impacted wisdom tooth. -

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It’s the most stressful time of the year… inside and outside your dental practice

Well here we are in December again – already. The time of year when every one of us is celebrating something. The diverse tapestry of our society gives us exposure to so many wonderful traditions, it’s tempting to want to experience everything. So we can all get a tad stressed with all the chores and -

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If you build it, will they call?

The current thinking on website design seems unanimous. From our in-house Webmaster (my go-to resource of choice) to an array of trusted Consultants with many an article read along the way: A business website should be designed for prospects. It's not all about you – even though the "About Us" tab on the majority of sites appears FIRST on navigation bar! It's about what you can do for them.

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The Power of Word-of-Mouth among Patients: Case in Point

We received an unusual request the other day. A man called our office to ask if we wouldn't mind contacting his dentist for him. His problem: Although he was already receiving appointment reminders via email, he wanted to be able to book his appointments online too. "My wife just goes online to arrange hers," he explained, "and she loves it. It's so convenient!"

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Patient Retention: What’s it worth to you?

In any industry, repeat business is a fundamental game-changer. Loyalty has a price tag. In a dental practice it looks something like this: I have a toothache and come in to your office for a first appointment. Let's say it cost $200 to treat. You fix my immediate problem – thank you very much – and I'm on my way. I'm in a hurry so I'll call you to book my next visit... if I think about it.

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Achoooo… you’re it! Healthy tips for dental practices during flu seasons

And with one fell swoop, the whole office is down for the count. It could be a patient, a staff member, a delivery person, a child ”“ the worst little germ carriers of all ”“ it takes no time at all for millions of unspeakable microbes to fill the air. They settle in on every -

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Your dental practice hardware can make – or break – your day

I work in the software development industry. I’m surrounded by early adopters. The shiny baubles that were mentioned in a recent post… the latest toys… the tiniest and most powerful gadgets… they want it all. And they’re willing to stake a place in an overnight line-up just to be the first to get their hands -

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Choosing the Right Dental Software

When it comes to dental software, there are many options on the market today. And so many features and functions to consider! The solution you ultimately select can have a dramatic impact on the success of your business ”“ not just today but for the life of your practice. Here’s some food for thought: Choosing -

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Adapting your communication style to connect with your patients

The following guest post about adapting to communication styles is penned by Marguerite Zimmerman, CEO of e=mz². Marguerite is a recognized expert in corporate training and a pioneer in the field of gamification. I find her videos especially helpful and hope you also see the value of her insights. She has helped many organizations across -

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Your Strategic Partner every day – and night – of the year

A potential vendor came into our office in mid-November to make a pitch. We were quite interested and asked about a realistic deployment schedule. As dental practice management software developers, we’re all about proactivity, responsiveness and timely best results for our own customers. “Let’s see,” he started. “November’s almost over, and December’s a write-off with -

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Canadian Beverage Association responds to U.K. Action on Sugar

We know that it's not healthy, yet many of us still give in to the temptation of eating sugar-laden foods. Good to know that the average Canadian adult's consumption of added sugars decreased significantly over the past decade and it is still decreasing. Canadian Beverage Association responds to U.K. Action on Sugar

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Are You Delivering Vital Information to your Patients… or Playing Whac-a-Mole?

I’ve been struggling with a marketing communication question: At what point does keeping customers informed become intrusive ”“ even annoying? How much is enough? When can we be 100% confident that ABELDent users are reaping the maximum benefit from our dental practice management software? We discuss this regularly with our marketing colleagues and really strive -

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Believe it: Dental Patients Welcome Text Messages

We’ve had great feedback from our many customers who now champion the ABELDent portal as a way to communicate with their patients. Everything from upping their “cool” status to definitive positive impact on their bottom line. Yet some are still not 100% sold on whether their own patients would embrace the change and adopt the -

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Celebrate “Back to School” with Dental Practice Management Software training for your staff

For the past 10 years or so, the final weeks of August have been overtaken by preparations for my daughter’s big back-to-school event. Our shopping list may have progressed from pencil cases, lunch boxes and cute outfits to iWatches and designer backpacks – not to mention the latest in jeans that at around $230 feature -

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Anniversary Announcement

August 2015 – Another year stronger. Another year wiser. Another year of delighting clients. Happy 38th anniversary to us! ABEL customers build practice efficiency, viability and patient engagement on the foundation of our advanced practice management and clinical solutions for dental and medical practices in North America. “During our 38 years in business, the delivery -

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Ten Commandments for Effective Leadership in Dentistry

Following are ten points that resonate as a golden rule for leaders and aspiring leaders in all fields, including dentistry. Adapted from "Physician Leader's 10 Commandments" by James Paskert, MD, published in the May/June 2014 issue of Physician Executive Journal, the points outline sage advice that can help build more meaningful relationships in every aspect of your professional life.

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Mother Nature Can Be Brutal: Protect Yourself With Reliable Backup

A dramatic wind storm took out the power in most parts of the city. The blackout lasted for several hours. When the staff at an inner city clinic reported for duty the next morning, the power had been restored, but their server would not reboot. Neither their in-house technical specialist nor the external IT consultant -

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Adopting a Patient Portal for your Dental Practice: A Smart Business Decision

Have you considered providing your patients with secure electronic access to their personal health information and with a means to communicate with your practice 24/7? Here are some of the main advantages: Adopting a Patient Portal for your Dental Practice: A Smart Business Decision

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Practice Management Technology without training is like, well… a box

I was chatting with a client the other day about the importance of ensuring his practice staff receive adequate training. Technology in itself is ever evolving, and dental software is rapidly developing to bring new advantages to business success ... Ongoing training is a critical investment.

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A Bit of Dental Practice Data Security Advice: Don’t be Held Hostage by Your Own Encrypted Data

For the third time in recent months, I've encountered a troubling practice out there in the market. Three Dentists who [wisely!] decided to adopt ABELDent as their practice management and clinical software solution were shocked to learn that their previous vendor was not readily prepared to let them go.

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