ABELDent Blog

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Practical HR Best Practices for your Practice

I have been working recently alongside our Human Resources Consultant, updating our Associate Handbook to accommodate the seemingly ever-changing provincial employment standards. It has really reinforced for me the importance of having well defined, current policies in place. The exercise also got me wondering: How many of our dental practice management software users have a -

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Are you in the Market for a Dental Practice Business Partner?

I was intrigued by an article I read recently in The Canadian Press about the challenges a small business can face when taking on a business partner. Reading it reminded me that for many of our clients – entrepreneurial dental practice owners – moving from a sole proprietorship to a partnership represents a natural approach -

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Word-of-Mouth Marketing: Shouldn’t Dentists be Especially Good at This?

Sales executives in every business will unanimously agree that referrals from existing customers are the of lead generation. Certainly for us, when a satisfied ABELDent user recommends our software to a colleague, we are thrilled on multiple levels. First, it is testimony to the confidence that Dentists place in our product. We are honoured that -

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Healthcare Data Security Statistics that May Surprise You

Have you noticed the influx of Updated Privacy Policy notifications in your inbox? Companies in the European Union ”“ and any company anywhere with EU customers ”“ are scrambling to meet the General Data Protection Regulation (GDPR) compliance deadlines. It’s just a matter of time before stricter privacy control legislation is imposed in other parts of the -

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Getting Down to Business: Boost Your Dental Practice Financials

I have written in this space about the importance of managing the performance of your dental practice through analysis of cold, hard empirical data. Facts rule. Numbers don’t lie. At the end of the day, after you have demonstrated clinical excellence, professional achievement and patient satisfaction, the success of your business comes down to financial -

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3 keys to cyber security: protect, detect and respond

Podcast – Technology experts Bill Dungey, IT Manager at Complete Technology Solutions (CTSIT) and Anthony Horvath, VP of Client Services and Operations at ABELSoft Inc. share real life examples about dealing with cybercrime and the loss of access to valuable data. Listen to this podcast to hear about current trends in cybercrime and discover what -

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Could your dental practice benefit from a digital makeover?

As Canadian pioneers of practice management software with 40+ years of experience, we are very gratified to see how technology has evolved to support every aspect of the dental practice. Today, the office that is operating without digital support is the rare exception. On the surface, this is a great achievement. Yet when I dig -

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Pharming and Phishing and Smishing… what next? (re-post)

It seems a week does not go by without news of another hacking incident or privacy breach. Cybercrime is here to stay. I thought it would be helpful to re-post this article from last year to reinforce the importance of cyber vigilance in the practice management arena. Pharming and Phishing and Smishing… what next? Three -

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Are you Living the Vision, Mission and Values of your Dental Practice?

Audience fragmentation is a challenge that marketers have been grappling with for some time. Consumers can no longer be pigeon-holed into a few contact channels: They are increasingly adventurous, capricious, demanding, and armed with information. Just when you think you’ve built a toehold on a social media site like Facebook, the early adopters have already -

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Fine-tuning Leadership of a Dental Practice: Apparently, there’s a Q for that

My parents routinely told me to “mind my Ps and Qs” and I always tried to, even though I wasn’t entirely sure what that meant.* Turns out, the “Qs” are an especially important part of coping with the world. The first one we encounter is IQ. Intelligence Quotient is an international standard that has been -

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Build Case Acceptance from within your dental practice data. What’s sitting in your database?

I met a friend for dinner over the holidays. One of those people who go back forever and with whom, within five minutes, you’re able to pick up exactly where you left off. By the time our entrées arrived, she had grimaced in pain three times. It turned out she had an impacted wisdom tooth. -

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It’s the most stressful time of the year… inside and outside your dental practice

Well here we are in December again – already. The time of year when every one of us is celebrating something. The diverse tapestry of our society gives us exposure to so many wonderful traditions, it’s tempting to want to experience everything. So we can all get a tad stressed with all the chores and -

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Patient Retention: What’s it worth to you?

In any industry, repeat business is a fundamental game-changer. Loyalty has a price tag. In a dental practice it looks something like this: I have a toothache and come in to your office for a first appointment. Let's say it cost $200 to treat. You fix my immediate problem – thank you very much – and I'm on my way. I'm in a hurry so I'll call you to book my next visit... if I think about it.

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Achoooo… you’re it! Healthy tips for dental practices during flu seasons

And with one fell swoop, the whole office is down for the count. It could be a patient, a staff member, a delivery person, a child ”“ the worst little germ carriers of all ”“ it takes no time at all for millions of unspeakable microbes to fill the air. They settle in on every -

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Choosing the Right Dental Software

When it comes to dental software, there are many options on the market today. And so many features and functions to consider! The solution you ultimately select can have a dramatic impact on the success of your business ”“ not just today but for the life of your practice. Here’s some food for thought: Choosing -

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Adapting your communication style to connect with your patients

The following guest post about adapting to communication styles is penned by Marguerite Zimmerman, CEO of e=mz². Marguerite is a recognized expert in corporate training and a pioneer in the field of gamification. I find her videos especially helpful and hope you also see the value of her insights. She has helped many organizations across -

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Your Strategic Partner every day – and night – of the year

A potential vendor came into our office in mid-November to make a pitch. We were quite interested and asked about a realistic deployment schedule. As dental practice management software developers, we’re all about proactivity, responsiveness and timely best results for our own customers. “Let’s see,” he started. “November’s almost over, and December’s a write-off with -

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Ten Commandments for Effective Leadership in Dentistry

Following are ten points that resonate as a golden rule for leaders and aspiring leaders in all fields, including dentistry. Adapted from "Physician Leader's 10 Commandments" by James Paskert, MD, published in the May/June 2014 issue of Physician Executive Journal, the points outline sage advice that can help build more meaningful relationships in every aspect of your professional life.

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Mother Nature Can Be Brutal: Protect Yourself With Reliable Backup

A dramatic wind storm took out the power in most parts of the city. The blackout lasted for several hours. When the staff at an inner city clinic reported for duty the next morning, the power had been restored, but their server would not reboot. Neither their in-house technical specialist nor the external IT consultant -

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Practice Management Technology without training is like, well… a box

I was chatting with a client the other day about the importance of ensuring his practice staff receive adequate training. Technology in itself is ever evolving, and dental software is rapidly developing to bring new advantages to business success ... Ongoing training is a critical investment.

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